TERMS & CONDITIONS

TERMS AND CONDITIONS

Last updated: [date]

Website: lukecondren.co.uk

Operator: Joseph Luke Condren ("I", "me", "Luke", "ÆSIR")

1. WHO RUNS THIS

This website is operated by Joseph Luke Condren, a freelance ecommerce consultant based in England. If you use this site or hire my services, these terms apply.

2. WHAT I DO

I provide ecommerce consulting services including:

QuickFire services — single-page audits (P3, CRO, CTA, C3, PDP Catalogue Sweep, PDP DeepDive, Retention KickStart)

DeepForge services — full-funnel audits and research (P6, CRO x 1F, CTA x 6+, Full Retention Audit)

Standalone services — one-off purchases (PDP Blueprint, PDP Youprint, P6 Lite Research)

Retainer services — ongoing monthly support (4 hours/day, 1 client max)

Fixed project services — defined scope, one price, one deadline

Service descriptions, deliverables, and pricing are described on this website and in individual service agreements.

3. HOW TO HIRE ME

Enquiry — You contact me through the website or email.

Scope — We agree on what you need, deliverables, timeline, and price.

Agreement — I send a service agreement (contract) for you to sign.

Payment — You pay the agreed deposit or full amount (depending on service type).

Delivery — I deliver the work as described in the agreement.

Sign-off — You review, request changes (up to 2 rounds), and approve.

I don't start work until I've received payment and a signed agreement.

4. PRICING AND PAYMENT

All prices are in GBP (£) and exclude VAT (I'm not VAT registered).

Payment terms are 15 days from invoice date.

Late payments may result in paused work or revoked portal access.

If I haven't received feedback within 2 weeks of delivering work, I'll assume you're happy and invoice for the remaining balance.

5. WHAT YOU GET

Research Deliverables

Google Doc (pageless format), shareable link

Delivered via client portal and/or email

6 months of portal access after project completion

After 6 months, portals are archived and access is removed

Implementation Work

Staging environment builds (PDP Youprint)

Copy-paste instructions for elements that can't be directly edited

Design notes for your dev team (if needed)

Retainer Work

Up to 4 hours of daily work

Communication via agreed channel (Slack, email, calls)

Weekly status updates

Monthly review calls

6. REVISIONS AND CHANGES

All services include:

Initial delivery of the complete deliverable

Two subsequent rounds of changes

Changes beyond two rounds, or changes to the original scope, are treated as a new project with new pricing.

7. COMPETITOR EXCLUSIVITY

Upon completion and full payment, I agree not to work with your direct competitors for:

QuickFire, DeepForge, Standalone, Fixed Project: 1 month from final delivery

Retainer: Length of work + 1 year

"Direct competitors" means businesses in the same market segment, targeting the same customer profile, with overlapping product offerings. This will be defined in your service agreement.

8. INTELLECTUAL PROPERTY

You own the work once full payment is received.

Until then, copyright remains with me.

I reserve the right to display completed work in my portfolio or as a case study (unless you tell me not to).

Research is based on publicly available data and data you provide. I don't claim ownership of your data.

9. WHAT I'M NOT RESPONSIBLE FOR

I provide research, recommendations, and implementation work. I'm not responsible for:

Results after you implement my work (execution is on you)

Lost profits, lost savings, or business damages arising from use of my work

Third-party claims related to your use of my work

Missed deadlines caused by late payments, slow feedback, or delayed materials

Circumstances beyond my control (emergencies, natural disasters, etc.)

If metrics don't change after implementing my research, it may be the execution — the pain points are backed by data. I won't let you struggle alone, but I can't guarantee results.

10. CANCELLATION

Fixed projects: If you cancel, I retain your deposit. You may owe a "kill fee" based on work completed.

Retainers: Either party may terminate with 30 days' written notice. Work completed up to termination is invoiced in full.

Standalone: No cancellation — these are one-off purchases delivered in full.

11. DATA AND PRIVACY

Any data you provide (analytics, customer data, business metrics) is used solely for completing your project.

I don't share, sell, or store your data beyond what's needed for delivery.

Research is based on publicly available data (reviews, forums, competitor websites) and data you provide.

I don't access private customer data unless explicitly granted permission.

12. CLIENT PORTALS

Portals are hosted on Cloudflare Pages.

Access is granted for 6 months after project completion.

After 6 months, portals are archived and access is removed.

Download anything you need before the 6-month mark.

13. WEBSITE CONTENT

Content on this website is for informational purposes only.

I make every effort to keep information accurate and up to date, but I don't guarantee it.

Testimonials are from real clients but results vary. Past performance doesn't guarantee future results.

14. GOVERNING LAW

These terms are governed by English law. Any disputes will be handled in English courts.

15. CHANGES TO THESE TERMS

I may update these terms from time to time. Changes take effect when posted on this page. Your continued use of the site means you accept the new terms.

16. CONTACT

Email: lukecondren@gmail.copm

Website: lukecondren.co.uk

That's it. Simple, right? If anything's unclear, just ask.